Terms of service

1. Definitions

"Frida Kahlo™ Official Store", "we", "us" or "the store" refers to ONE S&M LICENSES LLC, based in Florida, United States, operator of shopfridakahlo.com.
"User", "customer" or "you" refers to any individual who accesses our store and makes a purchase.

2. Acceptance of Terms

By using our website or making a purchase, you agree to be bound by these Terms of Service. If you do not agree with any of these terms, please do not use our website or services.

3. Licenses and Intellectual Property

ONE S&M LICENSES LLC is duly authorized to sell Frida Kahlo™ products under an official license. Frida Kahlo™ and the Frida Kahlo signature are registered trademarks of the Frida Kahlo Corporation. All designs, logos, names, images and other protected content displayed on this site remain the property of their respective owners and are reproduced under valid licensing agreements.

Copying, reproducing or distributing any content from this store without express written authorization is strictly prohibited.

4. Product Types and Production

Our store offers three types of products:

Made-to-order products – produced specifically for you once your order is placed.
Inventory products – physical items kept in stock and shipped from our U.S. warehouse.
Digital products – such as digital gift cards, delivered by email.

Each product type has specific conditions for production, shipping and returns.

5. Shipping

Shipments are handled by our production and logistics partners. Estimated delivery times vary by destination and product type. Full details are in our Shipping Policy.

We are not responsible for delays caused by carriers or customs, although our team will always help you resolve any delivery issue.

6. Prices and Payments

All prices are displayed in your local currency unless otherwise indicated. Payments are processed securely through Shopify Payments, PayPal and other providers available in your region. We do not store full credit card details on our servers. All transactions are subject to Shopify's Payment Terms.

7. Returns and Refunds

You may request a return or exchange within 15 days of delivery. Eligible items must be unused, unwashed and in their original condition. You can choose store credit (item value plus a 10% bonus, with free return shipping), an exchange (free return shipping), or a refund to your original payment method (we provide a prepaid return label at no cost; everything you paid for the returned items is refunded except the original shipping cost, which is non-refundable).

If your order arrives damaged, defective or incorrect, we will replace it or refund it at no cost to you.

Personalized items, items marked as final sale, gift cards and digital products are not returnable. Full details are in our Return & Refund Policy, which forms part of these Terms.

8. Limitation of Liability

We shall not be held liable for:

Any damage, loss or injury arising from the use or misuse of our products.
Delivery or payment incidents caused by third-party providers.
Unauthorized reproduction or misuse of licensed content by third parties.

Our total liability shall not exceed the total amount paid for the order in question.

9. User Conduct

We reserve the right to refuse or cancel any order and restrict access to our store if we detect fraudulent behavior, abuse of commercial policies, infringement of intellectual property rights, or any unauthorized or unlawful use of our site or services.

10. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the State of Florida, United States. Any dispute shall be resolved exclusively before the competent courts of Miami-Dade County, Florida.

11. Modifications

ONE S&M LICENSES LLC may modify or update these Terms of Service at any time. The latest version will always be published on this page and takes effect upon posting. Significant changes may be communicated by email or website notice.

12. Age Requirement

By using this site or placing an order, you confirm that you are at least the age of majority in your state, province or country of residence, or that you are using the site with the involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from children under 13.

13. Third-Party Events, Affiliate Links and Partnerships

Our website may feature exhibitions, experiences, events, products and services offered by third parties ("Third-Party Offers"), for example on our What's On page. Some links to Third-Party Offers are affiliate links: if you click them and make a purchase, we may earn a commission from the seller or ticketing platform, at no additional cost to you. We may also receive compensation through sponsorships, partnerships, advertising or other promotional arrangements. This compensation never changes the price you pay.

Third-Party Offers are sold, operated and fulfilled solely by the respective organizer, venue or ticketing platform, under their own terms of sale, privacy and refund policies. We are not the seller of those tickets or services and are not responsible for their availability, pricing, accuracy, changes, cancellations, refunds, quality, safety or conduct. Please direct any questions or claims about a Third-Party Offer to its seller. Event information is provided for convenience and may change without notice; please confirm the details with the organizer before purchasing.

Featuring a Third-Party Offer does not mean that the event is organized, endorsed or licensed by the Frida Kahlo™ Official Store or by the brand owners whose products we sell, unless we expressly say so.